About this website

This website is operated by C2 Collection Limited. By browsing the site, placing an order, joining our mailing list, submitting a contact enquiry, or saving a wishlist, you agree to use the site lawfully and in line with these terms.

We may update these terms from time to time. The version published on this page is the version that applies when you use the site or place an order.

Product information

Each piece is vintage, antique, restored, or sourced for its individual character. We make every effort to describe dimensions, condition, materials, colour and age accurately, but small variations in tone, patina and wear are part of the nature of these objects.

Photographs are provided to help you understand each item, but colours may vary depending on your screen. We encourage you to ask questions before purchasing if you would like more detail about a piece.

Orders and availability

Most pieces are one of a kind and availability can change quickly. An order is accepted when payment has been completed and we have confirmed the order. If an item becomes unavailable because of an inventory error or offline sale, we will contact you and refund any payment taken.

Prices are shown in pounds sterling. Delivery charges are handled separately and are set out on our Shipping & Returns page.

Payment

Payments are processed securely by our payment provider. We do not store full card details on this website. You are responsible for ensuring that the payment and delivery details you provide are accurate.

Delivery and returns

Delivery options, costs, dispatch timings and returns information are available on our Shipping & Returns page. Please read that page before placing an order, especially for larger furniture items and non-mainland or international delivery enquiries.

Website use

You may use this website for personal shopping, browsing and enquiries. You must not misuse the site, attempt to interfere with its operation, copy content for commercial use without permission, or use the site in a way that could damage C2 Collection Limited or other users.

All images, copy, design and content on this site belong to C2 Collection Limited or are used with permission. You may not reproduce them for commercial purposes without written consent.

Privacy

We collect the information needed to run the website and respond to you. This may include your name, email address, phone number, delivery details, contact enquiry, mailing-list sign-up, wishlist details, order information and payment status.

We use this information to process orders, arrange delivery, answer enquiries, save wishlists, send requested emails, manage our mailing list, prevent misuse of the site and keep basic business records.

We do not sell your personal information. We share it only where needed with trusted service providers, such as payment processing, website hosting, email delivery, mailing-list management, analytics, delivery partners and professional advisers.

Marketing emails

If you sign up to our mailing list, we may send occasional updates about new arrivals, collections and events. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us through the contact page.

Cookies and analytics

This website may use essential browser storage or similar technologies to keep the site working, including cart, wishlist and checkout functions. We also keep simple cookie-free analytics so we can understand aggregate page views and approximate daily visitor numbers without storing raw IP addresses, user agents or long-term visitor profiles.

If we add non-essential analytics, advertising pixels or tracking cookies in future, we will update this notice and add any consent controls required by law.

Keeping your information

We keep personal information only for as long as reasonably needed for the purpose it was collected, including order handling, customer service, legal, accounting and reporting requirements.

Your rights

You can ask us to access, correct or delete personal information we hold about you, or to stop using it for marketing. Some records may need to be retained where required for legal, accounting or legitimate business reasons.

Liability

We take care to keep the website accurate and available, but we cannot guarantee that it will always be uninterrupted or error-free. Nothing in these terms excludes liability that cannot be excluded by law.

Governing law

These terms are governed by the laws of Scotland. Any disputes will be handled by the courts of Scotland, unless consumer law gives you the right to bring a claim elsewhere in the United Kingdom.

Contact

If you have any questions about these terms or how we use your information, please contact us.